Although we strive to make sure you choose the correct size and love every product in our store, we understand that sometimes things just don’t fit right or look the way you hoped it would.
With that in mind we offer a 30 day returns policy on all orders* (within Australia only) for items that are in original brand new condition with original stickers and tags still attached to the item.
To start a return follow these easy steps:
- Read our returns 'Terms & Conditions' below
- Fill out form on the right & a return address will be shown afterwards and also sent via email
- Put the item back in its original box or satchel or if the orginal box or satchel is damaged, purchase a new one and then send the item back to us (hats must be sent back in boxes to ensure they are not crushed during postage).
- Wait for us to refund or contact you for an exchange within 1/2 business days once we receive the return.
TERMS & CONDITIONS
- Exchanges can only be made for item of the same value or else a refund will be processed
- Customer to cover cost of original return shipping. For exchanges we will cover the cost of the sending you the requested item once we receive the return
- Shipping & shipping return costs are non-refundable for all orders. The cost of your items, minus shipping costs, will be refunded upon receipt of a returned item.
- Only one exchange is allowed per order, if a second exchange for the same order is requested it will be refunded upon delivery and not exchanged.
- Items without original tags or stickers attached will not be refunded or exchanged.
- Any returns sent back to us without filling in our returns form will be marked 'Return To Sender' and will be sent back without refund or exchange.
- International orders can not be refunded or exchanged
- Any items not returned in original brand new condition suitable for resale will be returned to the customer and will be ineligible for a refund or exchange
- Any orders not made on ussportsdownunder.com.au (ie made on a third party website or platform) can not be returned via our website.
- All returns can only be refunded to the original form of payment