Hi. Unfortunately we are unable to cancel or change orders once they have been paid for. You will need to open a return using the enclosed returns slip when the order arrives
We offer a 100% money back refund/return policy for all items that are in original brand new condition with original stickers and tags attached.
To request a refund or exchange please visit our Returns page.
Please note: International orders outside Australia & New Zealand are not eligible for returns or exchanges at this time
Sorry we are unable to edit orders once they have been paid for.
You can change the delivery of an order once we have sent you the tracking number (usually sent between 5pm & 5am the night after the order was made) by creating an Australia Post MyPost account and entering in the tracking number.
Click here to find out how https://auspost.com.au/parcels-mail/parcel-collection-delivery/manage-your-delivery
If the order is failed to be delivered due to an incorrect address your order will be refunded and not resent as we get charged for failed deliveries due to incorrectly supplied addresses
Please visit the shipping page to find out how long your order will arrive
Sorry we do not hold stock
We are based in Victoria but unfortunately do not offer pickup. All orders over $120 AUD get FREE shipping within Australia
We use Australia Post to send all orders and all orders will require a signature upon delivery by default however you can change this and add extra delivery instructions in the checkout
If no-one is home at time of delivery and no instructions have been left with the order, your order will be taken to your nearest Australia Post and a collection note will be left at your address.
We offer a 100% money back refund/return policy. All items must be in original brand new condition with original stickers and tags attached before any exchange or refund will be processed. To request a refund or exchange please visit our Returns page.
Please note: International orders are not eligible for returns or exchanges at this time
Sorry we are unable to take phone payments at this time
A lot of our products have a different fit or sizing so please refer to the size chart on each page for exact measurements
Unfortunately due to licensing restrictions and brand availability we are unable to custom order any products in
All Shipping information is located on our shipping page or under the 'Add To Cart' button on each product.
We use Australia Post for all of our shipping. All orders are sent within 1 business day of purchase
You will get a notification email once your order is processed with a tracking number plus you will get a notification from Australia Post once the order has been shipped.
All Tracking and Order Information is available on anytime in your account section
Yes all caps and hats are sent in boxes. If your cap comes damaged please contact us
All payment information is handled externally by trusted and safe payment platforms.
All information entered on US Sports Down Under is confidential and will not be shared with any third party companies or providers.
They will be dispatched together at the stated preorder date